Simona Ballard is a veteran MTA Train Operator based in Brooklyn, New York, with over a decade of experience ensuring the safe and efficient movement of millions of subway riders. A proud Brooklyn native from the neighborhood of Middletown near Avenue X, Simona brings both technical expertise and a strong sense of community to her role. Beginning her career as a conductor, she advanced to train operator after graduating from the NYC Transit Rail Control Training Program, where she trained in train mechanics, signaling systems, communications, and emergency protocols. Known for her professionalism and calm presence under pressure, Simona is highly respected by colleagues and passengers alike. Beyond her daily work, she advocates for transit worker safety and participates in local union initiatives to improve conditions for both employees and riders.